Return, Refund and Cancellation Policy

Report a problem

Open a return request from the relevant order or contact support with the order number, affected quantity, reason and clear photographs where applicable.

Keep the goods, labels and packaging available while the seller reviews the request. Do not return goods without the return instructions shown in your account or supplied by support.

Eligibility

Damaged, materially defective, short-supplied or incorrect goods may be eligible for replacement, return or another remedy after verification.

Custom-printed, made-to-order, hygiene-sensitive, opened, used or buyer-damaged packaging may be ineligible for change-of-mind return unless required by law or agreed by the seller.

Approved refunds are processed to the available original payment route or another recorded method after the required checks. Bank and payment-provider processing times may apply.

Cancellations

Cancellation may be available before a seller begins processing or dispatch. Once processing, custom production or dispatch has started, cancellation can be restricted.

The order account shows the available actions and status for each seller shipment.